Support
Answers before and after the sale.
Setup, care, shipping and warranty — written plainly. If the answer is not here, the contact form reaches the workshop.
Topics
Still stuck?
Send the machine serial and what you are seeing. We will reply from the workshop.
Contact supportEach machine is run-tested before it is packed. We confirm the dispatch window by email after the order is placed; tracking is sent when the parcel leaves the workshop. If you need a machine for a fixed date, write to us before ordering.
Shipping
- Run-tested before packing
- Tracking emailed at dispatch
- Duties and import taxes are not included
Returns
- Written approval before return
- Unused, original packaging
- Return shipping and inspection apply
Warranty
- Manufacturing defects only
- Assessed by serial and test record
- Contact support before opening the body
Warranty and returns are assessed by serial and order number.
Contact support